American e-commerce company eBay Inc has signed a master agreement with Srilankan BPO company HelloCorp Pvt Ltd to launch its cross border trade operations in Sri Lanka . This alliance will allow merchants from Sri Lanka to export their retail products to over 39 countries where eBay has its operations.
eBay has mandated HelloCorp to undertake all business development activities including seller acquisition, account management, training on eBay tools, workshops and seminars on behalf of eBay.
Approximately 3,000 merchants from Sri Lanka have already started using the platform to export their products to over 162 million eBay buyers across the globe.
Commenting on the tie-up Latif Nathani, vice president, eBay said,” Sri Lanka is a growing regional hub for online retail export. The country is known to offer distinctive products to the world including the USA, the UK, Canada, Australia and Germany. Sri Lanka is known for its quality driven products that are exported across the globe. Our vision is to become a trusted and meaningful business partner and channel for merchants of all sizes to explore and thrive in overseas market. Hence, we are committed to promote global commerce in its true sense.”
He further said that the entrepreneurs are familiarized with the payment, logistics and the ethics regime on the eBay platform.
“In fact, the level of logistics we have in India is very good as the government of India is very interested in promoting retail exports. For example, we have partnered with the postal service in Punjab for dispatch, and similar things could happen in Sri Lanka, probably at a quicker pace because the government of Sri Lanka is also very keen to export local products across the globe”.
In 2015, eBay enabled $82 billion of gross merchandise volume. As of December 2015, eBay has 162 million active buyers on its platform with over 800 million listings.
When asked about the current business volume of Sri Lanka on eBay, Latif said,” We don’t break out numbers on a country by country basis. However, 54% of our revenue comes from trade outside the United States”.