Convenience store chain 7-Eleven along with FedEx Express, a subsidiary of FedEx Corp announced that customers and online shoppers can collect their packages at selected 7-Eleven stores. The service only applies on shipments of up to 10 kilograms in weight and 105 cm in dimension and with a total value for customs of no more than US$500 per shipment.
Packages must be collected within five days and customers need to reply to their FedEx pre-delivery notification message and indicate their preferred 7-Eleven location. They will then receive an SMS message with the pick-up details. Customers are required to present both, the air waybill number and SMS message at their chosen 7-Eleven store upon pick-up.
Anthony Leung, Managing Director, FedEx Express, Hong Kong and Macau said the company’s retail service network expansion was a reaction to the market needs.
Rose Yeung, sales and marketing director, 7-Eleven Hong Kong and Macau, said, “This represented another step forward in expanding our service portfolio, which includes bill payment, ticketing, self pick-up and donations.”