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On Demand Delivery initiated by DHL Express

Complimenting the significant growth in premium cross-border e-commerce volumes, DHL Express has launched ‘On Demand Delivery’.

With On Demand Delivery on offer, shippers can choose to activate specific delivery options and have DHL Express notify their customers via email or SMS about a shipment’s progress. The customers can then select the delivery option that best suits their requirements via the On Demand Delivery website.

According to DHL, the service is specifically tailored keeping in mind the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers crave flexibility and convenience.

John Pearson, CEO Europe and Global Head of Commercial, DHL Express Europe said, “We have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016. This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers, who are expanding opportunistically to new overseas markets and therefore require a worldwide door-to-door delivery service. In response to the dynamic growth and to ensure that our services continue to exceed customer expectations, we have launched On Demand Delivery.”

Charlie Dobbie, Executive Vice President, Network Operations, Aviation and IT, DHL Express, said: “On Demand Delivery isn’t just a new customer interface but, it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”

The On Demand Delivery website can be accessed from smartphones, tablets and PCs, and offers receivers up to six delivery options. Shippers can incorporate their own branding into customer notifications.

Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and request that a shipment is put on hold during a vacation.